Limited Warranty
Navail footwear is covered for 12 months from delivery against the manufacturing defects listed below. If a covered defect appears, we help you have the shoes repaired locally with a fixed repair allowance, or replace or refund them on the scale below.
Who is covered: the original purchaser of new Navail footwear bought from navail.com.
What is covered
Coverage depends on the model. Each row is a defect we guarantee against for 12 months, under normal use.
| Defect | MagSteel™ Boot | MagSteel™ Flow and later models |
|---|---|---|
| The sole separates from the upper enough to affect how the shoe works (a local gap of a few millimetres that is only cosmetic is not covered) | Covered | Covered |
| A specified component is missing or not installed correctly: anti-penetration midsole, protective toe cap, magnets | Covered | Covered |
| An eyelet detaches from the upper under normal lacing, with the material around it intact (tears, cuts or signs of forced removal are not covered) | Not covered | Covered |
| The collar cracks | Not covered | Covered |
The MagSteel™ Flow uses a redesigned eyelet fixing and collar, so we can extend coverage to those parts.
What is not covered
Wear parts: laces and insoles wear out with use and are not covered. Replacement laces are a standard 160 cm length and can be bought from any hardware or shoe store.
The warranty also does not cover:
- Wear from normal use: outsole and tread wear, abrasion of the rubber around the magnets, scuffs, creasing, worn linings.
- Damage caused by sharp metal debris (screws, swarf, offcuts) left on the magnets, such as cuts in the sole rubber or the upper.
- Damage caused by use outside the intended purpose or beyond the product's rated specifications.
- Damage caused by chemicals, temperatures above 100°C, or open flame.
- Damage caused by drying wet shoes with heat (radiator, heater, dryer, oven, stove or fire), such as shrunk, stiff or cracked nubuck, or a weakened sole bond. Wet shoes must dry slowly at room temperature. Dry shoes withstand contact with surfaces up to 100°C.
- Damage caused by accidents, such as cuts or punctures from tools or sharp roofing materials.
- A protective toe cap damaged by an impact or compression, such as a falling object or a wheel rolling over the toe. The toe cap is designed to absorb one heavy impact, up to its rating of 200 J impact and 15 kN compression under EN ISO 20345. After any heavy impact, replace the shoes even if they look intact. See the User Manual for the signs of a damaged toe cap.
- Damage caused by alterations, or by repairs made by anyone other than Navail LLC, except repairs paid for with our repair allowance.
- Cosmetic changes that do not affect function.
- On the MagSteel™ Boot: eyelets that pop out and collar cracks (see the table above).
What we will do
When we confirm a covered defect:
- Repairable by a local cobbler (for example, a popped eyelet): we pay you a fixed repair allowance per defect of $30 USD in cash or $50 USD in store credit. No receipt needed. Total allowances per pair cannot exceed the cash refund value on the scale below.
- Not repairable locally: you choose a cash refund or store credit, usable toward a replacement or any Navail product. Store credit is worth more. Both are valued by how long you have had the shoes:
| Time since delivery | Cash refund | Store credit |
|---|---|---|
| 0–3 months | 100% | 100% |
| 3–6 months | 75% | 100% |
| 6–9 months | 50% | 75% |
| 9–12 months | 25% | 50% |
Percentages apply to the price you paid for the defective item, excluding shipping and taxes. For a replacement, you pay the difference. Shoes bought with store credit from a claim are covered for the rest of the original 12 months. Store credit does not expire.
How to make a claim
- Email support@navail.com with your order number, the model, clear photos of the defect, and a short description of how and how often you wear the shoes. Claims must be submitted within the 12-month warranty period.
- We reply within 10 business days. Most claims are decided from photos alone.
- If we need to inspect the shoes: US customers receive a prepaid return label. Customers outside the US ship the shoes at their own cost, and we reimburse return shipping (up to $50 USD) if the claim is approved. We cover shipping on all replacements. Please do not send shoes back before contacting us.
Your legal rights
This warranty is in addition to your rights under the law where you live and does not limit them. Where the law gives you more protection, the law applies.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country.